Warranty Policy

This warranty applies exclusively to the Pixboom Product(hereinafter “Product”) for the original purchaser and covers defects in materials, workmanship, or construction.

This warranty is non-transferable, and is subject to local laws. The following terms and conditions apply exclusively and bindingly to the warranty services provided by Pixboom, regardless of whether the warranty was purchased directly from Pixboomor through its affiliated companies or authorized dealers. Customers who lawfully own a product with a valid warranty are entitled to make claims under this warranty.

The warranty applies only to the Product listed in the order confirmation and identified by the serial number on the accompanying invoice, including any included devices also identified by serial number (hereinafter “Warranty Device”), and cannot be transferred to other devices. The warranty is tied to the Warranty Device, and only the lawful owner of the Warranty Device is entitled to all claims under this warranty.

Warranty services may only be claimed for Warranty Devices for which Pixboom has issued a valid warranty, as evidenced by the order confirmation and invoice, and only to the extent that payment has been received in full. Pixboom is not obligated to provide any warranty service before full payment has been received.

Pixboom products are not covered by worldwide warranty coverage.

Warranty services are only available in the country or region where the Product was originally purchased. The warranty period and applicable service terms may vary depending on local laws and regulations.

Warranty entitlements shall be governed by the applicable laws of the jurisdiction where the purchase was made.

The warranty period shall commence on the date the Product is delivered to and received by the Buyer. 

Any Pixboom Product repaired or replaced under warranty shall be entitled to an additional 90-day warranty extension, or the remainder of the original product’s warranty period, whichever is longer, commencing on the date the repaired or replaced unit is received by the Buyer.

Some Pixboom Products may include warranty coverage beyond the Standard Warranty period.

Such extended warranty applies only if explicitly stated on the Product invoice.

1. Coverage includes parts and labor for the specific duration stated on the invoice.

2. Subject to the terms and limitations of this Warranty Policy.

This warranty does not cover damage resulting from misuse, neglect, unauthorized modification, or normal wear and tear, including the following:

1. Improper installation, use, or operation, including misuse, abuse, operator negligence, or use of non-compliant power sources;

2. Normal wear and tear, including wear or failure resulting from reaching or exceeding the rated endurance limit of the Pixboom Pro Card 2.5TB (84,000 TBW);

3. Transportation damage;

4. Lack of or improper maintenance;

5. Failure to follow product specifications, user manuals, or operating instructions;

6. Use of inappropriate consumables or third-party accessories not explicitly approved by Pixboom;

7. Unauthorized modification, disassembly, or repair, or repairs by unauthorized third parties;

8. External factors or accidents, including but not limited to drops, impacts, abnormal air pressure, exposure to liquids, chemicals, smoke, dust, electric shock, fire, or similar influences;

9. Liquid or dust ingress into internal components, optical assemblies, or sensor modules, including damage caused by exposure to liquids, rain, snow, high humidity, condensation, dust, sand, airborne particles, or similar conditions; 

10. Theft, disasters, force majeure, or other events beyond Pixboom’s responsibility;

11. Customer bears the burden of proof in case of dispute regarding damage cause.

12. Unauthorized disassembly, tampering, or modification of sealed components (including motors or electronic parts) voids the warranty immediately.

13. Parts replaced during warranty service remain Pixboom property and will not be returned. Pixboom reserves the right to use new or refurbished parts in repairs or replacements.

1. Warranty is non-transferable and applies only to the original purchaser.

2. Pixboom’s liability is limited to repair or replacement at Pixboom’s discretion.

3. To the maximum extent permitted by law, Pixboom is not liable for indirect, incidental, special, or consequential damages arising from Product use.

4. This Warranty Policy provides specific legal rights; additional rights may apply depending on local laws.

5. Products with removed or altered serial numbers are not eligible for warranty service.

1. If the damage or defect is not covered under this Warranty Policy, any repair, replacement, or other services provided will be charged to the customer according to the applicable rates of the local authorized service center.

2. If the damage or defect is covered under this warranty, Pixboom will bear all costs associated with repair, replacement, and labor, subject to the terms of this policy.

3. Customers will be informed of the estimated cost before any non-warranty service is performed, and repair will only proceed after the customer’s approval and payment.

4. Cross-border shipping and customs fees for non-warranty repairs are borne by the customer.

5. Unless otherwise required by local law, for products within the warranty period and covered by this warranty, shipping to an authorized service center and return shipping will be covered by us. For products outside the warranty or not covered by this warranty, shipping costs are the customer’s responsibility. Reliable shipping is recommended.

To be eligible for a return or exchange, all Pixboom products must be registered and have a request submitted via the official Pixboom website within 7 days of delivery. Requests submitted after this 7-day period will not be eligible for returns or exchanges and will be handled in accordance with our standard Warranty Policy.

Please note that all return or exchange requests submitted within the 7-day window are subject to technical inspection and assessment by Pixboom. Approval is contingent upon meeting Pixboom’s official return conditions, including but not limited to the product being in its original condition, complete packaging, and verification of return eligibility.

All approved return or exchange requests require a valid case number before the product can be returned. Please refer to the Warranty & Support Procedure below for instructions.

Except as expressly set forth in this Warranty Policy, Pixboom and its licensors make no warranties, conditions, representations, or terms of any kind, whether express or implied, whether arising by statute, common law, custom, usage, or otherwise, with respect to the Product or any component thereof. This includes, without limitation, any implied warranties of non-infringement of third-party rights, integration, merchantability, satisfactory quality, or fitness for a particular purpose. Pixboom and its licensors do not warrant the performance or results of the Product.

The sole and exclusive remedy under this warranty shall be the repair or replacement of defective parts as provided in this policy. This warranty constitutes the only warranty provided by Pixboom and is in lieu of all other warranties, whether express or implied.

To the maximum extent permitted by applicable law, Pixboom shall not be liable for any property damage, loss of time, loss of data, loss of use, or any indirect, incidental, special, or consequential damages arising from the failure of the Product, delays in service, or the inability to provide service.