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Technical Support

Thank you for choosing Pixboom! Our team is here to support you with warranty services, technical assistance, and product care.

Product Name*

Serial Number*

Photo of Camera Information* Upload photo of camera information. Settings → Menu → Info → Camera Information

Support Type*

Hardware Issue (Multiple Select)

Port loosening / poor contact Button or dial unresponsive Fan noise or not spinning Abnormal body heat Lens mount locking issue Physical damage (impact / liquid)

Camera Firmware & System (Multiple Select)

Firmware update failed or stuck Malfunction after firmware update UI menu display error or missing option Menu unresponsive Camera won't power on / off System crash / unexpected restart

Operating System

Windows macOS

Operating System Version

Please specify the exact operating system version, e.g. macOS 14.5 or Windows 11.

Software Name & Version

Software Issue

Software crash or freeze Others

Image & Recording Quality (Multiple Select)

Sensor dead pixels / hot pixels Excessive noise at high ISO Color shift / white balance issue Recording stops unexpectedly SSD not recognized or write error File corruption or unplayable Banding / horizontal lines in image

Attachments

Upload images or videos of the issue.

Accessory Compatibility (Multiple Select)

Third-party monitor / recorder compatibility Lens communication error (please specify brand & model)

Lens Brand & Model

Others

Frequency

Always Intermittent Happened Once

Issue Description*

Optional but Recommended

Attachments

Upload images or videos of the issue.

Date of First Occurrence

Steps Already Attempted

Technical Support Request Submitted

Your request has been received. Our support team will contact you via email as soon as possible.