Shipping Policy

Shipping costs are calculated based on the weight and dimensions of the package and the delivery destination. Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the buyer. We are not responsible for delays caused by customs processing.

Tracking information will be provided via email once the order has been dispatched. Please allow up to 24 hours for tracking information to become active in the carrier’s system.

Shipping fees are generally non-refundable unless the item arrived damaged or defective.

If your order arrives damaged, please contact us via support@pixboom.com within 48 hours of delivery. Please include your order number and photographs of the damaged item(s) and packaging. We will arrange for a replacement or refund at our discretion.

Do not discard the damaged item or packaging until the claim has been resolved, as the carrier may require inspection. Claims filed after the 48-hour window may not be eligible for resolution.

If you receive a damaged or defective product, please contact us via support@pixboom.com within 7 days of delivery.