Return & Refund Policy

Before Shipment: If you request a refund before the product has shipped, a 15% processing fee will be deducted from the total refund amount to cover administrative and transaction costs.

After Shipment: Once the product has left our warehouse, all requests must follow the Returns Policy outlined below.

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unused
• The item must be in original packaging
• Proof of purchase is required

To initiate a return, contact us via support@pixboom.com with your order number and reason for return. Upon approval, you will receive a return merchandise authorization (RMA) number and shipping instructions.

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Once we receive and inspect your return, we will notify you regarding the approval of your refund.

Approved refunds will be processed to your original payment method.

Refunds will be processed to the original payment method within 30 business days of receiving the returned item.

Items marked as final sale, gift cards, and personalized or custom-made products are not eligible for return. We reserve the right to refuse returns that do not meet the above criteria.